Pricing
Pricing built for event cycles
Incident management for seasonal venues, major festivals, and national stadia. Run a single event on a one-off pass, or subscribe quarterly and scale seats and sites as you grow.
Plans
Event Pass
£250 one-off, 30 consecutive days
Valid for 30 days
- 5 controllers
- 25 responders
- 1 site
- Branded PDF reports
- Branded QR posters
- Manual broadcast
- Mobile responder app
- Multi-tenant isolation
- Nearest dispatch
- QR public reporting
- Real-time dispatch
- SLA monitoring
Core
£99/mo, £297/quarter, or £990/year
- 2 controllers
- 15 responders
- 1 site
- Branded PDF reports
- Branded QR posters
- Incident comments
- Manual broadcast
- Mobile responder app
- Multi-tenant isolation
- Nearest dispatch
- QR public reporting
- Real-time dispatch
- SLA monitoring
Command
£449/mo, £1,347/quarter, or £4,490/year
- 10 controllers
- 100 responders
- 15 sites
- Branded PDF reports
- Branded QR posters
- Custom branding
- Incident comments
- Manual broadcast
- Mobile responder app
- Multi-tenant isolation
- Nearest dispatch
- Priority support
- QR public reporting
- Real-time dispatch
- Scheduled reports
- Contractor self-claim
- SLA monitoring
Professional
£249/mo, £747/quarter, or £2,490/year
- 5 controllers
- 50 responders
- 5 sites
- Branded PDF reports
- Branded QR posters
- Custom branding
- Incident comments
- Manual broadcast
- Mobile responder app
- Multi-tenant isolation
- Nearest dispatch
- Priority support
- QR public reporting
- Real-time dispatch
- Scheduled reports
- Contractor self-claim
- SLA monitoring
Compare the tiers
| Feature | Event Pass | Core | Command | Professional |
|---|---|---|---|---|
| Seats and scale | ||||
| Controllers | 5 | 2 | 10 | 5 |
| Responders | 25 | 15 | 100 | 50 |
| Sites | 1 | 1 | 15 | 5 |
| Features | ||||
| Real-time dispatch | Included | Included | Included | Included |
| Branded PDF reports | Included | Included | Included | Included |
| Mobile responder app | Included | Included | Included | Included |
| QR public reporting | Included | Included | Included | Included |
| Multi-tenant isolation | Included | Included | Included | Included |
| Scheduled reports | Not included | Not included | Included | Included |
| Incident comments | Not included | Included | Included | Included |
| Custom branding | Not included | Not included | Included | Included |
| Priority support | Not included | Not included | Included | Included |
| Nearest dispatch | Included | Included | Included | Included |
| Contractor self-claim | Not included | Not included | Included | Included |
| Manual broadcast | Included | Included | Included | Included |
| SLA monitoring | Included | Included | Included | Included |
| Branded QR posters | Included | Included | Included | Included |
Scale beyond your tier
Take on more capacity mid-season without changing plan. Add-ons are billed monthly and stay on your subscription until you remove them.
Additional Controller
Control-room seats. Counts company admins and controllers that are not disabled.
£10 / monthAdditional Responder
Contractor responder seats. Counts users whose role is contractor and who are not disabled.
£5 / monthAdditional Site
Operational sites. Counts sites that are not archived.
£25 / monthTrusted by leading UK venues and events
Frequently asked questions
How does billing work?
Subscription tiers are billed quarterly to match UK event seasons. The Event Pass is a one-off charge that covers 30 consecutive days, ideal for a single festival or fixture.
Can we upgrade our tier mid-cycle?
Yes. Upgrades take effect immediately and any difference is pro-rated onto your next quarterly invoice. There is no long-term lock-in.
How do extra seats and sites work?
Each tier includes a set number of controllers, responders, and sites. Need more? Add them as monthly add-ons that sit on top of your subscription until you remove them.
What is the difference between a controller and a responder?
Controllers are control-room seats (company admins and controllers running triage and dispatch). Responders are contractor seats on the mobile app that receive and resolve jobs.
Is my data secure and UK GDPR compliant?
Yes. Data is hosted in the AWS London region (eu-west-2) with AES-256 encryption at rest and TLS 1.3 in transit. We are fully compliant with UK GDPR and the Data Protection Act 2018.
What is the notice period for cancellation?
We require 30 days notice before the end of your current quarterly billing cycle. Your access continues until the end of the paid period.
Do you support offline reporting?
The mobile app features a local store mode that syncs once connectivity is restored, essential for high-density crowds where 4G or 5G can fail.
Not sure which tier fits your operation?
Our specialists can help you size the seats and sites you need for your specific event risk profile.